# About the Help category

**URL:** <https://community.okteto.com/t/about-the-help-category/26>\
**Category:** Help\
**Created:** [April 25, 2022, 5:17am UTC](https://community.okteto.com/t/about-the-help-category/26 "2022-04-25T05:17:54Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![arsh](https://sea1.discourse-cdn.com/flex019/user_avatar/community.okteto.com/arsh/32/421_2.png) [@arsh](https://community.okteto.com/u/arsh)\
**Post date:** [April 25, 2022, 5:17am UTC](https://community.okteto.com/t/about-the-help-category/26/1 "2022-04-25T05:17:54Z")

</div>

This category is for asking for help from the Okteto community on any problems you might be facing.

_Help us help you better_ by keeping in mind the following **guidelines** when posting:

- More details are always good! The more info you provide about the problem you’re facing, the better we’ll be able to help you fix it. Error messages, version numbers, OS details are all relevant info we could use to understand your problem better.

- Include okteto CLI logs and/or [your support bundle](https://www.okteto.com/docs/self-hosted/manage/diagnostics/) when posting the initial question, this helps us help you faster.

- Please check our in-depth [Support Guides](https://community.okteto.com/t/support-guides-answers-and-guides-for-frequent-questions-and-common-issues/813) and search the forum before posting. You might find that the solution to your problem has already been documented.

- If you are a customer of Okteto, and need urgent help, [please open a support ticket](https://okteto.com/support).